Customer Service Executive

Hare Krishna Impex is seeking a dedicated and technically knowledgeable Customer Service Executive to manage customer interactions related to engineering and textile machinery such as sewing machines, Jarkan shaking machines, hot fix machines, and other related equipment. The ideal candidate will have a strong understanding of machine operations, excellent communication skills, and a customer-first attitude to ensure high-quality support. Key Responsibilities: Customer Support: Attend inbound and outbound customer calls, emails, and messages professionally and promptly. Technical Assistance: Provide basic troubleshooting and usage guidance for textile machinery including: Sewing Machines Jarkan (Zircon) Shaking Machines Hot Fix Machines Other industrial or embroidery-related equipment. Service Coordination: Coordinate with the technical/engineering team for service visits, repairs, or advanced technical issues. Complaint Handling: Log and track customer complaints, ensuring timely follow-up and resolution. Record Maintenance: Maintain records of customer interactions, service requests, and resolutions in the CRM or designated system. Sales Support: Assist the sales team with technical queries from clients and provide after-sales support. Training & Demos: Occasionally assist in providing product demonstrations or basic training to customers. Feedback Collection: Gather customer feedback for service improvement and escalate critical issues to management. Qualifications and Skills: Minimum Graduate, preferably with a technical or engineering background. Prior experience in customer service, technical support, or after-sales service related to machinery is preferred. Basic understanding of mechanical or textile machinery operation. Good communication skills in English, Hindi, and/or regional languages. Proficiency in MS Office and CRM systems. Strong problem-solving and organizational skills. Ability to handle pressure and resolve conflicts effectively. Preferred Experience: 1–3 years of experience in customer service or support for machinery or engineering-related products. Familiarity with the textile/garment industry is a strong plus.