Customer Service Executive

As a member of the Customer Service team at Leading American Fashion Brand Members Only, your role is crucial in handling backend sales and marketing operations. Your responsibilities will include: - Demonstrating proper urgency, dedication, and attention to quality when addressing customer requirements. - Resolving customer complaints and queries within a specific timeline through emails. - Maintaining a fast response time and ensuring high-quality communication with customers. - Identifying opportunities to enhance customer satisfaction and drive revenue. - Collaborating cross-functionally to ensure timely resolution of customer issues. - Developing innovative ideas and strategies to boost customer activation, retention, and overall shopping experience. - Managing relationships with existing affiliates, ensuring their motivation and incentivization. Qualifications required for this role: - Bachelor's Degree - Excellent English communication skills, both verbal and written - Proficiency in navigating social media channels for marketing purposes, such as affiliate marketing and collaborations - Proficiency in Microsoft Office, including Excel - Strong multi-tasking, problem-solving, and analytical abilities Join the dynamic Customer Service team at Members Only and contribute to the success of a leading American fashion brand. As a member of the Customer Service team at Leading American Fashion Brand Members Only, your role is crucial in handling backend sales and marketing operations. Your responsibilities will include: - Demonstrating proper urgency, dedication, and attention to quality when addressing customer requirements. - Resolving customer complaints and queries within a specific timeline through emails. - Maintaining a fast response time and ensuring high-quality communication with customers. - Identifying opportunities to enhance customer satisfaction and drive revenue. - Collaborating cross-functionally to ensure timely resolution of customer issues. - Developing innovative ideas and strategies to boost customer activation, retention, and overall shopping experience. - Managing relationships with existing affiliates, ensuring their motivation and incentivization. Qualifications required for this role: - Bachelor's Degree - Excellent English communication skills, both verbal and written - Proficiency in navigating social media channels for marketing purposes, such as affiliate marketing and collaborations - Proficiency in Microsoft Office, including Excel - Strong multi-tasking, problem-solving, and analytical abilities Join the dynamic Customer Service team at Members Only and contribute to the success of a leading American fashion brand.