Customer Service Executive

Job Title: Customer Service Executive – Inbound Calls

We are seeking a customer-focused and highly motivated Customer Service Executive to manage inbound calls and provide prompt, efficient, and accurate support to our customers. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and the ability to handle customer queries with patience and professionalism.

Key Responsibilities:

• Handle incoming customer calls and provide information regarding products, services, or inquiries.
• Resolve customer issues by identifying the concern, offering appropriate solutions, and ensuring timely follow-up.
• Maintain customer satisfaction by providing high-quality service and adhering to company standards.
• Log and document all customer interactions in the CRM system accurately.
• Escalate complex queries to relevant departments when necessary.
• Meet daily/weekly/monthly performance metrics, including call quality, response time, and customer satisfaction.
• Stay updated with product knowledge, company policies, and procedures to deliver accurate information.
• Maintain a positive and professional attitude during all interactions.

Required Qualifications & Skills:

• Graduate or HSC with relevant experience.
• 1–3 years of experience in customer service or call center roles (freshers may also apply).
• Excellent verbal communication skills in English and Hindi; additional languages will be an advantage.
• Strong listening skills and the ability to remain calm under pressure.
• Basic computer proficiency and familiarity with CRM tools.
• Ability to work in rotational shifts if required.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person