Customer Service Executive - Fresher

Seeking a Customer Service Executive for a Retail brand in Mumbai!

Responsibilities

● Be the first point of contact for customer support queries — pre-sale and post-sale

● Handle inquiries via email, phone, and chat

● Manage after-sales processes — warranty requests, returns, replacements

● Work closely with the Operations team to ensure timely and accurate order fulfilment

● Maintain clear, empathetic, and professional communication at all times

● Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace)

● Continuously look for ways to improve our customer service experience

● Occasionally assist in hosting customers at our Experience Studio in Mumbai

Qualifications

● Freshers are welcome; we love hiring smart, empathetic freshers! 1–2 years of experience in customer service is a plus

● Excellent communication skills; clear, warm, patient, and professional

● Strong problem-solving ability and attention to detail

● Ability to handle difficult situations calmly and effectively