Customer Service Executive

FAE BEAUTY

1 - 3 years

0 Lacs

mumbai maharashtra india

Posted:17 hours ago| Platform: Foundit logo

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Skills Required

customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Experience:

Type:

Position Overview:

We're looking for a Customer Service Executive who can turn conversations into connections, and queries into happy, loyal customers. If you're empathetic, solutions-driven, and excited to build meaningful relationships with our community, this role is for you.

What You'll Do:

Be the first touchpoint:
Respond to customer queries across email, phone, chat, and social media within our defined response times.
Resolve with care:
Provide clear, accurate, and empathetic solutions to customer issues, ensuring resolutions are timely and effective.
Close the loop:
Identify recurring issues and share insights with operations, logistics, and product teams to help us get better every day.
Own your numbers:
Track and update records accurately to keep data reliable.
Collaborate deeply:
Work closely with logistics, ops & product to ensure smooth deliveries and proactive communication with customers.

What We're Looking For:

1 year of customer service or client servicing experience (D2C, e-commerce is a plus).
Strong communication skills in English
A problem-solver with patience, empathy, and a customer-first mindset.
Highly organized
Comfort with Excel.
Ability to juggle multiple conversations while keeping quality high.
Based in Mumbai and available to work full-time from our office.

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