Customer Service Executive Billing Support (International Voice)

Job Description: We are seeking a dedicated Customer Service Executive to efficiently handle inbound billing inquiries from international customers. The ideal candidate should possess a minimum of 12 months of experience in managing international voice calls, demonstrating a comprehensive knowledge of billing procedures including recurring bills, billing cycle adjustments, surcharges, and taxes. This role demands exceptional problem-solving abilities, adeptness in addressing complex issues, and a strong commitment to delivering superior customer service in a dynamic work environment. Key Responsibilities: - Address billing concerns effectively through inbound calls and emails, employing efficient query-resolution methods. - Offer precise and understandable information regarding billing and services, ensuring accurate responses to customer queries. - Manage international inbound customer calls with a primary focus on providing outstanding customer support. - Listen attentively to customer requirements and issues, offering suitable solutions promptly. - Maintain accurate documentation of customer interactions and update details in the CRM system. - Collaborate with colleagues and cross-functional teams to tackle intricate billing challenges and uphold customer satisfaction. - Handle challenging customer scenarios professionally, upholding a customer-centric approach at all times. Required Profile: - Minimum of 12 months of prior experience in international voice-based roles. - Demonstrated track record of successfully resolving customer billing issues. - Exceptional communication skills, capable of articulating thoughts and solutions clearly. - Ability to navigate tough customer situations with patience and professionalism. - Strong multitasking skills and the capacity to make swift, independent decisions. - Willingness to work in a US-based environment with rotational shifts (5 days a week). - Customer-centric mindset with logical thinking and a proactive problem-solving approach. - Ensure prompt and professional responses to all customer inquiries. Perks and Benefits: - Transportation facility provided (Pick up and drop within transport radius). - Loyalty bonus of up to 20,000 INR. - Opportunities for career growth and progression within the organization. Interview Rounds: - 1st Level: UAT / Operations - 2nd Level: Versant (Minimum score required: 58),