Customer Service Executive Billing Support

Job Description: We are seeking a dedicated Customer Service Executive to handle inbound billing inquiries from our international customers. As the ideal candidate, you should possess a minimum of 12 months of experience in managing international voice calls and have a comprehensive understanding of billing processes including recurring bills, billing cycle changes, surcharges, and taxes. This role demands strong problem-solving abilities, the capacity to address complex issues efficiently, and a customer-centric approach to thrive in a dynamic work environment. Your primary responsibilities will include resolving billing concerns through both inbound calls and emails, utilizing effective query-solving techniques. You will be expected to offer clear and concise information regarding billing and services, ensuring accurate responses to customer inquiries. Handling international inbound calls with a focus on delivering exceptional customer service, active listening to customer needs, and documenting interactions meticulously in the CRM system are crucial aspects of this role. Collaboration with team members and other departments to tackle intricate billing issues and guarantee customer satisfaction will be key to your success. You will also be responsible for managing challenging customer situations professionally while upholding a customer-centric attitude. The ideal candidate for this position should have a minimum of 12 months of international voice experience and a proven track record of resolving customer issues related to billing. Excellent communication skills, the ability to convey thoughts and solutions clearly, and adeptness in handling tough customer situations with patience and professionalism are essential. Strong multitasking capabilities, the knack for making quick, independent decisions, and a customer-centric approach with logical thinking and a spontaneous problem-solving mindset are qualities we value. You should be willing to work in a US environment with rotational shifts (5 days a week) and ensure prompt and professional responses to all customer queries. In return, you will enjoy perks and benefits including cab facility for pick up and drop within the transport radius, a loyalty bonus of up to 20,000 INR, and opportunities for growth and advancement within the company. If you are ready to take on this exciting opportunity, we look forward to reviewing your application and potentially welcoming you to our team.,