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Jet Freight Logistics
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Customer Service Executive - Air Exports

Customer Service Executive - Air Exports

Jet Freight Logistics

2 - 5 years

|

3 - 5 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:4 days ago| Platform:

Apply

Skills Required

air freight customer service air export freight forwarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve issues related to air exports.
Process export shipments from start to finish, ensuring timely delivery of goods.
Coordinate with internal teams (sales, operations) and external stakeholders (customs brokers, carriers) for smooth execution of exports.
Maintain accurate records of customer interactions, orders, and shipment status updates.
Provide excellent customer service by responding promptly to inquiries and resolving complaints efficiently.

Desired Candidate Profile

Strong knowledge of air export procedures, customs regulations, and international trade laws.
2-5 years of experience in air freight forwarding or logistics industry.
Excellent communication skills for effective interaction with customers over phone/email/chat.

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Jet Freight Logistics

Logistics and Transportation

Newark

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