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Hexaware Technologies
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Customer Service Domestic Voice Supervisor-BPS

Customer Service Domestic Voice Supervisor-BPS

Hexaware Technologies

5 - 8 years

3 - 6 Lacs

mumbai pune chennai

Posted:1 week ago| Platform:

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Skills Required

customer service bps inbound outbound workforce management contact center communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mandatory: Graduates from any stream Desirable:

Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers.

Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager

Prior experience in managing excellent customer centricity is desired Experience

Minimum of 2 years as an Assistant Manager

Needs to be high on responsibility and ownership

Should have managed multiple processes and ensured delivery within timelines

Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost

Extensive experience with telephony and workforce management software programs

Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model

Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;

Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities

A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization

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Navi Mumbai Maharashtra

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Customer Service Domestic Voice Supervisor-BPS