Customer Service Co-ordinator (Facility Management)

Job Title: Service Coordinator

Location: Bhopal, M.P
Job Type: Full-Time
Industry: Facility Management
Experience Level: Mid-Level (4–8 years preferred)

About Us

We are a dynamic and customer-focused Facility Management service company based in Bhopal. We are committed to delivering high-quality solutions to our clients. With multiple branches across the region, we pride ourselves on operational excellence, teamwork, and continuous improvement.

Role Overview

As a Service Coordinator, you will be the central point of contact for all the distant site operations, ensuring smooth coordination between service teams, clients, and management. You’ll play a key role in scheduling, communication, documentation, and customer satisfaction.

Key Responsibilities

• Coordinate daily service operations and communications to teams in different locations.
• Act as liaison between clients, service teams, and head office
• Monitor job progress and ensure timely completion of service requests
• Maintain accurate records of service calls, customer feedbacks keeping track of pending complaints.
• Assist in preparing reports and performance metrics for branch activities
• Support Director in administrative and operational tasks.
• Handle customer inquiries and resolve issues professionally.
• Ensure compliance with company policies and safety standards.

Qualifications

• Bachelor’s degree or equivalent experience in business administration or related field
• Minimum 3+ years of experience in service coordination, customer service, or operations
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office and Excel.
• Ability to work independently and as part of a team
• Problem-solving mindset and attention to detail

What We Offer

• Competitive salary and benefits
• Opportunities for growth and career advancement

How to Apply

Send your resume and a brief cover letter to vh@aquacleanservices.com with the subject line “Service Coordinator Application – [Your Name]”.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Operations management: 3 years (Required)

Language:

• English (Required)

Work Location: In person