Customer Service Associates

Fusion CX

0 - 4 years

2 - 6 Lacs

howrah

Posted:1 day ago| Platform:

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Skills Required

retail outbound bengali service industry e-commerce customer support customer experience customer service associate operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking talented individuals fluent in English, Hindi, and Bengali with at least six months of experience in a call center to fill the role of Customer Service Associates for a Retail/E-Commerce brand. Freshers eager to dive into the customer service sector are also welcome to apply.

Deliver outstanding customer support through both inbound and outbound voice calls.
Address and resolve customer inquiries, concerns, and complaints in a professional and efficient manner.
Utilize a thorough understanding of the e-commerce ecosystem to respond to customer queries effectively.
Adapt swiftly to changes in operational procedures, ensuring tasks are completed with accuracy.
Work collaboratively with team members to promptly resolve customer issues, enhancing overall satisfaction.

Job Requirements

A minimum of six months of experience in a call center setting is preferred but not mandatory.
Freshers with a keen interest in customer service and a readiness to learn are strongly encouraged to apply.
Must be proficient in English, Hindi, and Bengali, and communicate effectively in these languages.
An understanding of the E-Commerce ecosystem and the ability to navigate its basic operations.
Possess excellent problem-solving skills, with the ability to manage various customer situations effectively

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