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Teleperformance (TP)
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Customer Service Associate - US (Voice process)

Customer Service Associate - US (Voice process)

Teleperformance (TP)

1 - 6 years

3 - 4 Lacs

hyderabad kondapur

Posted:3 days ago| Platform:

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Skills Required

excellent communication skills customer service voice process customer care executive us process call center teleperformance customer service orientation bpo jobs hyderabad strong communication skills customer handling uk process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Company:

Shift timings

Interested candidates can share resume/cv at

About the Role

We are hiring experienced Customer Service professionals to join our team for a US-based Internet Service Provider process. This is a voice-based role requiring excellent communication skills and a customer-first attitude.

Key Responsibilities

Handle
inbound calls
from customers to resolve queries/issues and provide accurate information about products and services.
Engage in
active listening
, confirm or clarify details, and manage difficult conversations with professionalism.
Respond promptly and empathetically to customer inquiries, ensuring a positive service experience.
Identify customer needs and recommend suitable products or services.
Utilize every opportunity to
upsell/cross-sell
relevant products during customer interactions.

Work Schedule

Shift:
Rotational shifts
Offs:
Rotational offs (5 days working per week)

Qualifications

Education:
Undergraduate/Graduate from any recognized university
Experience:
Minimum 1 year in any customer service role
Language Proficiency:
Excellent verbal and written communication skills in English

Skills & Attributes

Strong problem-solving and interpersonal skills
Ability to work in a fast-paced environment
Customer-centric approach with empathy and patience
Sales orientation for upselling/cross-selling opportunities

Why Join Us?

Opportunity to work with a global leader in customer experience management
Competitive salary and performance-based incentives
Growth and learning opportunities in a dynamic work environment

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