Customer Service Associate

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced retail environment. Your primary responsibilities will include assisting customers with their inquiries, processing transactions, and ensuring a positive shopping experience. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

• Greet customers warmly and assist them with their inquiries in a friendly manner.
• Provide product demonstrations to enhance customer understanding and satisfaction.
• Upsell products when appropriate to maximize sales opportunities.
• Maintain merchandising standards by stocking shelves and organizing displays effectively.
• Supervise junior staff as needed, ensuring adherence to company policies and procedures.
• Handle customer complaints or issues with professionalism and empathy, striving for resolution.
• Utilize retail math skills to manage inventory levels and assist in stock management.
• Ensure phone etiquette is maintained during customer interactions over the phone.
• Communicate effectively with team members to ensure a seamless customer experience.

Skills

• Proven experience in customer service within a retail environment is preferred.
• Familiarity with POS systems and cash handling procedures is essential.
• Strong communication skills, both verbal and written, are required for effective interaction with customers and team members.
• Ability to perform basic math calculations accurately for transactions and inventory management.
• Experience in merchandising and stocking products to maintain store presentation standards is beneficial.
• Bilingual capabilities are a plus, enhancing communication with diverse customer bases.
• Supervising experience is advantageous for those looking to take on leadership roles within the team.
• Knowledge of grocery store operations can be beneficial in understanding product offerings. Join our team as a Customer Service Representative where your contributions will make a difference in creating an enjoyable shopping experience for our valued customers!
• only male candidate preferred
• Freshers can also apply

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person