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Rentrip
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Customer Service Associate

Customer Service Associate

Rentrip

2 - 6 years

0 Lacs

ghaziabad uttar pradesh

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer support query resolution customer service communication skills problem solving record keeping coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: Rentrip Services Pvt Ltd is looking for a dedicated and customer-focused Customer Support Executive to join their team. As a Customer Support Executive, your main responsibilities will include: - Providing customer support and resolving queries promptly and professionally. - Assisting customers after reservation confirmation to ensure smooth vehicle pickup experiences. - Handling customer inquiries through phone, email, and chat. - Resolving customer complaints and concerns regarding vehicle pickup, documentation, and rental processes. - Guiding customers through the vehicle inspection and handover process. - Following up on customer complaints to ensure satisfactory resolution. - Maintaining detailed records of customer interactions and issue resolutions. - Coordinating with different departments (Operations, Finance, Sales) for seamless service delivery. - Keeping up-to-date with current policies, procedures, and promotional offers. About Rentrip Services Pvt Ltd: Rentrip Services Pvt Ltd is a leading vehicle rental company in India, committed to providing seamless and reliable transportation solutions to customers. They pride themselves on exceptional customer service and ensuring every rental experience exceeds expectations.,

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Customer Service Associate