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IntouchCX
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Customer Service Associate - International Voice Process (US Process)

Customer Service Associate - International Voice Process (US Process)

IntouchCX

1 - 5 years

2 - 5 Lacs

hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

international voice process us process outbound customer service sales international call center excellent communication in english voice process inbound voice support international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for enthusiastic and customer-focused individuals to join our International Customer Support (Voice) team. As a Customer Service Associate (CSA), you will be the voice of global brands (primarily US clients), addressing queries, resolving issues, and driving customer retention.

Key Responsibilities:

Handle inbound calls related to account cancellations, billing, and technical issues.
Use persuasive communication to re-engage and retain customers.
Provide accurate product/service information and educate customers.
Use structured frameworks to deliver empathetic and efficient support.
Work on cloud-based tools to manage cases and maintain accurate records.
Meet/exceed KPIs like:
Handle Time
Quality & CSAT
Save Rate / Retention Metrics

Desired Candidate Profile:

Excellent verbal and written English communication skills.
6 months+ of experience in customer service (International voice preferred).
Strong interpersonal skills with a customer-first attitude.
Confident, persuasive communicator with the ability to handle pressure.
Comfortable troubleshooting on Android/iOS mobile devices.
Fast learner, adaptable, detail-oriented, and open to feedback.
Minimum Qualification: High school diploma (12th pass) or equivalent.

Perks and Benefits:

100% Work from Office
Performance-based incentives
Outstanding rewards and recognition programs
Provident Fund (PF) and Employee State Insurance (ESI)
5-day work week (2 rotational offs)

Why Join IntouchCX?

Work with a global brand known for innovation and customer-centricity.
Be part of diverse, high-impact teams.
Build your career in a supportive and collaborative environment.

How to Apply:

Walk-In Interview at:

B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad

https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9

Time: 11:30 AM 3:30 PM (Monday to Saturday)

Please carry your Aadhar card and updated resume.

Mention "HR Gheervani" on top of your resume as a reference.

For Queries / Resume Drop: 8500505116(HR Gheervani)

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