Customer Service Associate

About the Role
We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates for an International Non-Voice Process. This role is ideal for candidates who are passionate about providing exceptional customer service and ensuring client satisfaction through written communication channels such as chat, email, or ticket support.As a Customer Support Associate, you will be responsible for assisting global customers, resolving their queries, and delivering a positive support experience. This is a great opportunity to start or advance your career in the BPO industry while working with a leading international process based in Indore.---Key ResponsibilitiesHandle customer queries and complaints through chat or email support channels (non-voice).Respond to customer inquiries in a timely, accurate, and professional manner.Identify customer needs, provide appropriate solutions, and follow up to ensure resolution.Maintain customer records by updating account information and service details accurately.Collaborate with team members and supervisors to resolve complex issues effectively.Meet performance targets related to productivity, quality, and customer satisfaction.Maintain a high level of professionalism, empathy, and patience while interacting with customers.Follow company policies, guidelines, and standard operating procedures (SOPs).Provide feedback and suggestions to improve customer service processes.Ensure confidentiality of customer data and company information at all times.---Required Qualifications & SkillsMinimum qualification: 12th Pass / Graduate from any recognized board or university.Experience: Freshers and experienced candidates are both welcome to apply.Excellent written English communication skills – grammar, spelling, and tone should be accurate and customer-friendly.Strong computer and typing skills with good speed and accuracy.Ability to handle multiple chats or tickets simultaneously.Strong problem-solving and analytical abilities.Ability to work under pressure and meet deadlines.Positive attitude, adaptability, and willingness to learn new tools and technologies.Ready to work in a night shift as this is an international process.Candidates must be comfortable working from the office (Indore location).---Perks & BenefitsCompetitive salary package ranging from ₹21,000 to ₹30,000 per month (based on skills and experience).Travel Allowance provided for commuting support.Overtime Bonus for extra hours worked.5-Day Work Week ensuring proper work-life balance.Exposure to international clients and global customer service standards.Structured training and mentoring for career growth.Friendly and professional work environment.Opportunity to grow within the company based on performance.---Why Join Us?Work with one of the most dynamic and fast-growing international BPO teams in Indore.Gain hands-on experience in handling global customer queries.Develop your communication, problem-solving, and customer handling skills.Build a long-term career in customer support, operations, or quality management.Enjoy a collaborative work culture that values teamwork, respect, and continuous learning.---Work EnvironmentOur Indore office offers a modern workspace with the latest technology and a supportive environment. We focus on employee well-being and ensure that every team member feels valued and motivated to perform at their best.---