Customer Service Associate

Position Overview:
We are seeking a dedicated Customer Service Associate to manage incoming customer calls and inquiries. The ideal candidate will be responsible for resolving customer concerns, providing accurate information, and ensuring an exceptional customer experience at every interaction.

Key Responsibilities:

• Handle a high volume of incoming calls professionally and efficiently.
• Respond to customer inquiries regarding products, services, orders, billing, and policies.
• Troubleshoot and resolve customer issues or escalate to the relevant department when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Provide product knowledge and guidance to customers.
• Meet or exceed call quality, service, and productivity standards.
• Ensure customer satisfaction by delivering a positive and solution-focused experience.

Qualifications:

• Bachelor’s degree or equivalent (preferred, not mandatory).
• Prior experience in inbound customer service, call center, or related role.
• Excellent verbal communication and active listening skills.
• Strong problem-solving ability with a customer-first mindset.
• Proficiency in MS Office and CRM tools.
• Ability to remain calm and professional in high-pressure situations

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,408.04 - ₹18,486.50 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Language:

• English (Required)
• Hindi (Required)

Work Location: In person