Customer Service Associate

• a Customer Service Associate (CSA) is the frontline contact for customers, responsible for handling inquiries, resolving issues, and providing support through various channels like phone, email, and chat. Their role involves being a brand ambassador, ensuring customer satisfaction, maintaining positive relationships, and representing the company with professionalism and empathy. Key duties include addressing complaints, updating customer records, and sometimes collaborating with other teams.
• Key roles and responsibilities
• Customer support: Answering questions, providing information, and assisting customers with problems related to products or services.
• Problem resolution: Taking ownership of customer issues to find and implement solutions, ensuring a positive outcome.
• Communication: Interacting with customers across multiple channels, such as phone, email, and chat.
• Data management: Updating customer databases, documenting interactions, and processing information.
• Relationship management: Acting as a brand ambassador to build and maintain positive customer relationships.
• Team collaboration: Working with other team members, such as sales or other support staff, to achieve common goals.
• Essential skills
• Communication: Strong verbal and written communication skills are crucial for clear and effective interaction.
• Empathy and patience: The ability to remain calm and respectful, especially with upset customers, is essential.
• Problem-solving: A logical approach to troubleshooting and resolving customer issues.
• Technical proficiency: Comfort using customer service software and other company systems.
• Adaptability: The capacity to multitask and handle a fast-paced environment.
• Tamil candidates only

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ₹9,376.40 - ₹32,719.15 per month

Benefits:

• Food provided
• Work from home

Work Location: In person