Managing market sales strategies, account management, building client relationships, and negotiating contracts Generating revenue by meeting with clients and coordinating business deals to promote the hotels Perks and benefits Travel reimbursement as per market standards
Job Summary: We are looking for a Customer Service Associate to handle customer inquiries, provide product and service information, and resolve issues efficiently and professionally. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to multitask in a fast-paced environment. Key Responsibilities: Handle incoming calls, emails, and chats to assist customers with their queries and concerns. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints quickly and professionally, ensuring a high level of satisfaction. Record customer interactions, feedback, and resolutions in the system. Follow up with customers to ensure issues are fully resolved. Maintain a positive, empathetic, and professional attitude toward customers at all times. Work collaboratively with internal teams to escalate and resolve complex issues. Meet performance metrics including response time, quality scores, and customer satisfaction levels.