Posted:23 hours ago|
Platform:
On-site
Full Time
:
Please contact Trisha 9871680909 or share your resumes on trisha@amehaglobal.comAs a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
:
- Handle customer inquiries and issues through chat (70%) and voice (30%).- Proactively manage chat flows to resolve customer concerns.- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.- Manage customer interactions under pressure with professionalism and composure.- Collaborate with team members to enhance the overall customer experience.
:
~Education: Graduates preferred.Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.~Excellent written and verbal communication skills.~Ability to work graveyard shifts.~Immediate joiners preferred.~Working Conditions:~Schedule: 5 days working with 2 rotational days off each week.~Shifts: Graveyard shifts only.
Note: No cab facilities.
Ameha Global India Pvt Ltd
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