Customer Service Associate

Allstate

2 - 3 years

5 - 6 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

relationship management business services global operations performance management time management relationship building customer experience management support services customer service associate application software

Work Mode

Work from Office

Job Type

Full Time

Job Description

Intermediate to advance communication skills are required to initiate oral and written response to enquiry regarding routine situations.
Ability to manage multiple task assigned and communicate in timely manner.
Ability to prioritize work and organize own time
Intermediate to advance knowledge of required software applications
Identify inconsistencies in routine work and initiate corrective action within workgroup
Complete Customers and Agency transactional request as provided through various channels
Utilize multiple system and database to locate information and communicate the information concisely
Investigating and processing complex transaction, by following define guidelines laid down by the process

Primary Requirement:

Attention to detail, time management skills and exceptional initiative & follow up skills
Ability to prioritize, multitasking and work independently
Positive and professional demeanor
Problem solving skills and the desire to help customer
Strong time management skills

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