Posted:23 hours ago|
Platform:
On-site
Full Time
HSC (12th Pass) or Graduate (any stream)
Handle inbound and/or outbound customer calls professionally.
Understand customer queries, provide accurate information, and offer suitable resolutions.
Manage customer complaints with patience and emotional intelligence.
Maintain high levels of customer satisfaction and service quality.
Demonstrate strong product / service knowledge while assisting customers.
Escalate unresolved issues to supervisors when required.
Meet performance metrics like AHT, FCR, CSAT, and call quality.
Record customer interactions accurately in CRM systems.
Follow call scripts, process compliance, and company policies.
Work collaboratively with team leaders and supervisors for process improvement.
Adapt to shift timings, training requirements, and business changes.
Maintain professionalism, courtesy, and politeness on every interaction.
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