Customer Service Analyst-Voice

About The Role

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
Language - Ability:Spanish - Expert
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
What would you do? Call, Chats and EmailsKYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation & Compliance AdherenceCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Ability to establish strong client relationship

Ability to manage multiple stakeholders

Adaptable and flexible
Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts
QualificationAny Graduation