Customer Service Agent

Job Description

Job Title: Travel Customer Support Agent Job Summary We're seeking a highly skilled and empathetic Customer Support Agent to join our travel team. You'll provide exceptional support to our customers, resolving their travel-related issues and ensuring a seamless experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or social media. Resolve issues related to flight bookings, cancellations, refunds, and travel documentation. Provide personalized support, offering solutions and alternatives to ensure customer satisfaction. Document customer interactions and feedback to improve services. Requirements Excellent communication and problem-solving skills. Ability to work under pressure and manage multiple customer interactions. Strong knowledge of travel industry products and services (or willingness to learn). Empathy and patience in dealing with customer complaints. 1 year experience into international travel experience Nice To Have Previous experience in customer support, preferably in the travel industry. Knowledge of travel industry regulations and policies. Multilingual skills. What We Offer Competitive salary and benefits package. Opportunities for growth and professional development. Collaborative and dynamic work environment. This job is provided by Shine.com Show more Show less