Location: Chennai Company Name: BIGIN Insurance Brokers Pte Ltd. Employment Type: Full-Time About Us: We are a fast-growing insurance brokerage firm committed to delivering comprehensive insurance solutions with excellent customer service. As we expand our footprint, we are seeking a highly motivated and experienced Customer Service and Administration Manager to lead our service and support functions in a fast-paced insurance brokerage environment. Key Responsibilities: Customer Service: Lead and manage the customer service team to deliver excellent client support. Handle escalated customer issues and ensure timely resolution. Monitor service levels and implement improvements to enhance customer satisfaction. Coordinate with sales, underwriting, and claims teams to ensure smooth service delivery. Maintain up-to-date knowledge of insurance products and services. Administration: Oversee all administrative functions including policy documentation, compliance, and reporting. Manage client onboarding, renewals, and correspondence processes. Ensure timely submission of regulatory requirements and licensing documentation. Maintain accurate and secure records of client and policy data. Develop and implement efficient office procedures and systems. Qualifications and Skills: Diploma / Bachelor’s degree Minimum 2–10 years of experience in customer service and administrative roles, preferably in the insurance sector. Strong leadership, communication, and interpersonal skills. Knowledge of insurance brokerage operations and regulatory compliance. Proven leadership, team management, and motivational skills. What We Offer: Professional development and career growth opportunities. Supportive and collaborative work environment. To Apply: Interested candidates can send their updated resume to procurement@bigininsurance.in with the subject line “Application – Customer Service & Admin Manager .” Show more Show less