Customer Satisfaction & Quality Chapter Leader - Female's Only

Role & responsibilities

Key Responsibilities:

• Oversee Customer Satisfaction & Quality (CS&Q) activities within our Basic Metering and Power Quality activities. This will include driving consistency and customer voice into Design for Safety and Reliability (DfSR) program and Software/Firmware Quality fundamentals (SQF).
• Lead, coach and manage the quality team in alignment with our core CS&Q principles and working with other key R&D groups while doing this.

• Promote a customer-centric culture by influencing decision-making processes to prioritize customer needs.
• Define, implement, and manage action plans with regards to our Offer Safety process across our Line of business.
• Champion Quality Excellence within our evolving process and ensure our teams have the right competency, training, and coaching to deliver this at scale.
• Manage critical quality issues to resolution by leveraging our 8D process and ensuring we are providing consistent learning back into our R&D activities.
• Lead people management efforts including goal setting, performance reviews, competency development, recognition, engagement, and well-being.
• Exhibit effective communication and synthesis skills to effectively collaborate with internal and external stakeholders.
• Be a proactive, results-oriented leader who drives initiatives with energy and accountability.

Competencies:

• Situational leadership and ability to self-organize and tackle complex situations.
• Drive a program or initiative ensuring collaboration and visibility along the way.
• Design Robustness principles and working knowledge of Design for Safety and Reliability (DfSR)and Software Quality Fundamentals (SQF) principles.
• 8D working knowledge (5WHYs, Fishbone)
• xFMEA practical knowledge
• Strong process leadership experience
• Robustness and Reliability expertise.
• Ability to continuously work with a global group/audience and leveraging digital tools.
• Strong understanding of AI and how it can be used for process efficiencies.

Expectations:

• BSc/MSc degree in Engineering or equivalent experience
• 5-8 years in a Quality Leader position
• At least 3 years of experience in leadership position
• Leadership / Coaching / Recruitment and Hiring / People management skills.
• Ability to define strategic goals and ensure team and cross functional alignment.
• Driving consistency within our process and alignment with key risks and milestone reviews within our OLM process
• Program management experience.
• Working knowledge of key quality processes
• Innovative mindset, to continuously help drive and implement change.