Customer Sales Representative

DIGITECH SQUAD PVT LTD

DigiTech Squad Pvt. Ltd. is a leading business outsourcing company specializing in global IT recruitment and tailored tech solutions. We connect top talent with major brands while also offering comprehensive IT support services, both online and on-site, to meet diverse business needs.

Job Title: Customer Sales Representative

Job Type: Full-TimeExperience: 0 - 4 YearsShift Timing: 09 PM to 06 AM (US Shift)Working Days: 5 days ( Rotational week off)

Responsibilities:

Handle inbound and outbound customer queries via phone, email, and chat.

Provide excellent customer service by resolving issues efficiently and professionally.

Assist customers with product/service inquiries, troubleshooting, and account-related Concerns.

Maintain a high level of product knowledge to offer accurate information.

Document customer interactions and escalate complex issues to the appropriate team.

Ensure timely follow-ups and maintain service level agreements (SLAs).

Collaborate with internal teams to improve customer satisfaction and resolve complaints.

Required Skills:

Strong communication skills (verbal & written).

Problem-solving and active listening abilities.

Ability to work in a fast-paced environment.

Familiarity with CRM tools and customer service software is a plus.

Patience and empathy in handling customer concerns.

Multitasking and time management skills.