Posted:5 hours ago|
Platform:
Work from Office
Full Time
I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment
II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections
III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc.
IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection
V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers
VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations
Axis Max Life Insurance
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