Customer Retention Officer

Max Life Insurance Company Limited is looking for Customer Retention Officer to join our dynamic team and embark on a rewarding career journey.
Retention Strategy Development Developing comprehensive customer retention strategies, plans, and objectives that align with the organization's business goals. Team Leadership Managing and providing guidance to a team of professionals responsible for customer retention efforts, including customer support, relationship management, and loyalty programs. Data Analysis Analyzing customer data, feedback, and market research to gain insights into customer behavior and preferences. Customer Segmentation Segmenting the customer base to better target retention efforts and tailor strategies to different customer groups. Customer Relationship Management Building and maintaining strong relationships with key customers, addressing their concerns, and providing personalized support when needed. Loyalty Programs Developing and managing customer loyalty programs, rewards, and incentives to encourage repeat business. Customer Feedback Collecting and utilizing customer feedback to identify areas for improvement and enhance the customer experience. Churn Analysis Monitoring customer churn rates and implementing strategies to reduce customer attrition and increase retention. Customer Communication Creating effective communication strategies to engage customers, inform them of new products or services, and maintain an ongoing relationship. Complaint Resolution Implementing processes for timely resolution of customer complaints and concerns to improve satisfaction and loyalty. Cross-Selling and Up-Selling Identifying opportunities to cross-sell or up-sell products or services to existing customers. Retention Metrics Tracking key performance indicators (KPIs) related to customer retention and reporting results to senior management. Problem Solving Addressing challenges or issues related to customer retention and finding effective solutions.