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Hexaware Technologies
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Customer Retention Executive - Incentives

Customer Retention Executive - Incentives

Hexaware Technologies

1 - 5 years

0 - 3 Lacs

Navi Mumbai

Posted:1 month ago| Platform:

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Skills Required

Sales Lead Generation Client Retention Customer Retention International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process: SHIELD Location: Mumbai-Loma IT Park (Ghansoli) Role & responsibilities: Role: The Executive/Sr. Executive will engage with customers empathetically to understand their concerns and reasons for wanting to cancel, formulate and implement retention strategies to reduce churn, and continuously improve retention processes based on feedback and performance data. Responsibilities: Engage with customers empathetically to understand their concerns and reasons for wanting to cancel. Formulate and implement retention strategies to reduce churn. Continuously improve retention processes based on feedback and performance data. Handle customer complaints and provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines, and policies. Keep records of customer interactions, process customer accounts, and file documents. Meet personal/team qualitative and quantitative targets. Collaborate with team members to improve customer experience. Preferred candidate profile HSC or Graduate Minimum 6 months of experience in Customer Service Voice Process-Retention Strong communication and interpersonal skills Ability to handle stressful situations and remain calm Shifts timings: 24/7 Shifts Week Off: (2 Day rotational off) Transport : Cab Facility: After 10pm - Female / Male After 12am

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Hexaware Technologies

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Navi Mumbai Maharashtra

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Customer Retention Executive - Incentives