Customer Representative

Hiring Alert | Immediate Requirement - Customer Support Representative (Email Support) | International Airlines Process @ WNS

Role: Customer Support Representative (Email Process)

• Location: Vikhroli West Mumbai (Work from Office)
• Shift: Rotational shifts including night shifts
• 1 rotational week off
• Pick up & Drop facilities provided

Key Responsibilities:

• Draft professional emails to resolve customer queries and complaints.
• Deliver exceptional customer service while handling sensitive issues.
• Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.

Required Skills:

• Excellent written and verbal communication skills.
• 1-6 yrs of experience in customer support.
• Strong email drafting and comprehension abilities.
• Customer-centric approach with problem-solving mindset.
• Experience in travel domain would be appreciated.

Candidates with 6+ months of customer service/email support experience are welcome to apply!

Interested candidates, please share your updated resume at chinmayi.pawaskar@wns.com

HR- Chinmayi Pawaskar

WNS, Gate no. 2, Godrej & Boyce Compound, Vikhroli West, Mumbai.