Customer Representative

Job Summary:

We are currently hiring for a Customer Representative who understands that a genuine conversation can solve more than a scripted reply ever could. If you're the kind of person who listens before responding, and believes that handling customer concerns isn’t just a task but a responsibility, this might be your role. You’ll be the voice customers hear when they need support — and the reason they remember the experience for the right reasons.

Primary Responsibilities:

• Handle incoming customer queries via phone, email, and chat with clarity and patience

• Resolve complaints, process orders, and provide product information accurately

• Document customer interactions and update CRM records without missing a beat

• Follow up on unresolved issues and ensure timely resolution

• Coordinate with internal teams to address escalations or technical concerns

• Maintain a calm, empathetic tone even when dealing with difficult interactions

• Understand company products well enough to explain them in everyday terms

• Share customer feedback with relevant departments for service improvement

• Participate in training sessions to stay updated with product changes

• Adhere to communication guidelines and service quality standards

Primary Skills:

• Strong verbal and written communication skills

• Active listening and conflict-resolution ability

• Customer-first mindset with problem-solving attitude

• Comfortable using CRM tools and support ticket systems

• Ability to multitask across platforms (email, calls, chat)

• Basic knowledge of Microsoft Office or Google Workspace

• Patience, professionalism, and clarity in customer handling

Qualification:

• Graduate in any discipline (preference for communication, business, or related fields)

• Training in customer support or call handling is a bonus

Experience:

• 1 to 3 years of experience in customer support or client servicing roles

How to Apply:

LinkedIn.