Customer Representative

As a Customer Representative at Shop With MBT, located in Adoor, your role will involve providing exceptional customer support to ensure customer satisfaction and enhance the overall customer experience. Your responsibilities will include answering customer calls and emails, processing orders, handling returns and exchanges, and maintaining customer records. It is essential to engage in proactive communication with customers to address their inquiries, identify issues, and provide prompt solutions. Key Responsibilities: - Provide exceptional customer support to resolve inquiries effectively - Process customer orders accurately and efficiently - Manage returns and exchanges according to company policies - Maintain accurate customer records for future reference - Proactively communicate with customers to keep them informed about their orders - Identify customer issues and provide timely solutions Qualifications: - Possess strong Customer Satisfaction, Customer Service, and Customer Experience skills - Demonstrate proficiency in Customer Support and Communication - Exhibit excellent problem-solving and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks efficiently - Previous experience in customer service or related field is advantageous - High school diploma or equivalent required; additional qualifications in customer service or related fields are beneficial,