Customer Representative

Key responsibilities

Require 2 to 4 years experience.

• Customer support: Respond to customer inquiries and concerns via phone, email, or chat.
• Issue resolution: Troubleshoot and resolve customer complaints, issues, and problems efficiently.
• Product and service information: Provide accurate and up-to-date information about products, services, and policies.
• Order and account management: Process orders, payments, returns, and exchanges.
• Record keeping: Maintain detailed and accurate records of customer interactions and transactions.
• Escalation: Escalate complex issues to the appropriate department or manager.
• Sales and upselling: Identify opportunities to upsell or cross-sell products and services.
• Follow-up: Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaboration: Work with other departments to ensure a consistent and positive customer experience.
• Feedback: Provide feedback to management on customer concerns and trends.

Required skills and qualifications

• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Empathy and a customer-oriented attitude.
• Technical proficiency with relevant systems.
• Ability to multitask and manage time effectively.
• Product knowledge and the ability to continuously learn about new offerings.
• Typically requires a high school diploma or equivalent.
• Prior customer service experience is often preferred.

Job Type: Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person