Customer Representative Officer

Company Description

Annapurna Finance Pvt. Ltd. (AMPL) is a fast-growing NBFC-MFI in India, with roots in developmental activities as Peoples Forum from the early 1990s. Evolving from Mission Annapurna in 2005, the organization now addresses economic needs in the hinterlands of Odisha and beyond. Registered as an NBFC-MFI with the Reserve Bank of India in 2013, AMPL is committed to serving economically backward clients by providing need-based financial services at their doorstep, with a focus on areas underserved by formal financial institutions. We also offer MSME Loans and Small Housing Finance to bolster entrepreneurial skills and business undertakings.

Role Description

This is a full-time on-site role for a Customer Representative Officer located in Raurkela. The Customer Representative Officer is responsible for ensuring customer satisfaction, providing superior customer support, and managing customer service interactions. Daily tasks include resolving customer queries, addressing customer concerns, and improving the overall customer experience. By working closely with customers, you will contribute to building long-lasting relationships and enhancing customer loyalty.

Qualifications

• Skills in Customer Satisfaction, Customer Experience, and Customer Service
• Proficient in Communication and Customer Support
• Excellent interpersonal and problem-solving skills
• Ability to work independently and as part of a team
• Experience in financial services or microfinance is a plus
• Bachelor's degree in Business, Finance, or related field is preferred