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Credicus Business Services
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Customer Representative Officer

Customer Representative Officer

Credicus Business Services

0 - 3 years

3 - 10 Lacs

pune maharashtra india

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

customer service problem solving crm software data entry sales conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated Customer Representative Officer to join our team in India. In this role, you will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues to ensure customer satisfaction. This position is ideal for candidates with 0-3 years of experience who are eager to learn and grow in a dynamic environment.

Responsibilities

Act as the first point of contact for customers via phone, email, or chat
Provide accurate information and assistance regarding products and services
Resolve customer complaints and issues in a timely manner
Document customer interactions in the CRM system
Follow up with customers to ensure their issues have been resolved
Collaborate with other departments to improve customer satisfaction
Maintain a positive and professional attitude towards customers at all times

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi
Strong problem-solving skills and the ability to think critically
Proficiency in using computer systems and Microsoft Office Suite
Ability to work in a fast-paced environment and manage multiple tasks
Strong attention to detail and organizational skills
Experience with customer service software (e.g., Zendesk, Freshdesk) is a plus
Ability to work flexible hours, including weekends and holidays

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Customer Representative Officer