Customer Relationship Officer

Job Description

Job Title Telemarketing and Customer Relationship Manager Key Responsibilities 1. Telemarketing: - Generate leads and prospects through outbound calls - Promote products/services to potential customers - Meet sales targets and conversion rates 2. Customer Relationship Management: - Build and maintain strong relationships with existing customers - Handle customer inquiries, complaints, and feedback - Provide excellent customer service and support 3. Data Management: - Update customer database and CRM system - Ensure data accuracy and integrity 4. Collaboration: - Work with sales, marketing, and customer service teams to achieve business objectives Requirements 1. Excellent communication and interpersonal skills 2. Strong sales and customer service skills 3. Ability to work in a fast-paced environment 4. Proficiency in CRM software and MS Office 5. Relevant experience in telemarketing and customer relationship management Goals 1. Increase sales revenue and customer acquisition 2. Improve customer satisfaction and retention 3. Enhance brand reputation through excellent customer service