Customer Relationship Officer

Company: ICICI Lombard General Insurance Company Ltd. Location: 13th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station, Vashi, Navi Mumbai – 400705 Job Type: Full-time (Work from Office) Vacancies: 70 About the RoleICICI Lombard is hiring Customer Relationship Executives – Digital Sales to join our high-energy Contact Centre team in Mumbai. The role involves handling customer queries, driving digital insurance sales, and ensuring excellent customer engagement through voice interactions. Key ResponsibilitiesEngage with potential customers over calls to explain insurance products and services. Drive digital sales by converting leads into successful policy issuance. Achieve daily, weekly, and monthly sales targets. Ensure superior customer experience by answering queries clearly. Demonstrate strong knowledge of sales skills and customer relationship management. Participate in mock calls and operational training for sales performance. Qualifications & Skills RequiredEducation: Graduate (Full-time/Part-time). Experience: 0–2+ years (Freshers welcome). Excellent communication in English & Hindi. Sales-oriented mindset with persuasive communication skills. Knowledge of customer service and quality parameters. Ability to confidently explain “What skills are required for sales” during interview. Work EnvironmentWorking Days: 5 days a week. Week Off: 2 days (rotational). Shift Timings: Fixed shift, 9:30 AM – 7:00 PM. Process: Voice-only (No transport provided). Salary & BenefitsFresher CTC: ₹1.75 LPA (Approx. ₹12,500 in-hand/month). Experienced CTC (0–2+ years): Up to ₹2.50 LPA (Approx. ₹18,000 in-hand/month). Unlimited incentives for E-Channel (Digital Sales). Career growth in one of India’s leading insurance companies.