Customer Relationship Officer

Job Summary:

We are looking for a skilled Customer Relationship Officer who can effectively communicate approved loan details to customers, ensuring clarity, trust, and seamless disbursement. The ideal candidate will be responsible for explaining final loan terms, addressing customer queries, resolving objections, and ensuring successful disbursal while maintaining excellent customer satisfaction.

Key Responsibilities:

• Contact customers after loan approval to explain final loan terms, EMI details, interest rates, and repayment schedules.
• Address customer queries, objections, and concerns with professionalism and clarity.
• Persuade and convince customers to proceed with the approved loan.
• Ensure documentation and compliance with company policies and regulatory requirements.
• Coordinate with internal teams to ensure timely and accurate disbursal of loans.
• Maintain customer records and follow up for any pending documentation or clarifications.
• Provide feedback to management on customer insights and process improvement opportunities.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• In-depth knowledge of loan products, policies, and compliance requirements.
• Customer-focused approach with the ability to handle objections professionally.
• Basic computer and CRM handling skills.

Qualifications & Experience:

• Graduate in any discipline (Finance/Commerce preferred).
• 1–3 years of experience in loan disbursement, customer handling, or financial services.
• Experience in retail loans, auto loans, or personal loans preferred.

Salary & Benefits:

• Competitive salary based on experience.
• Incentives on successful loan disbursal conversions.
• Other company benefits as per policy.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Lending: 1 year (Required)
• Loan processing: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7727923585Expected Start Date: 01/08/2025