Customer Relationship Officer

Job Title: Customer Relationship Officer (Sales) Location: Bangalore, India Company: iFix India About Us: iFix India is a leading Apple Premium Service Provider and the largest organization of its kind in Bangalore, with over a decade of experience in the industry. Operating across six strategically located stores and a centralized warehouse, we are known for our customer-centric approach and commitment to quality. With a strong foundation in Bangalore, we are now focused on expanding our presence across other South Indian states. Position Overview: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Relationship Officer (Sales). In this role, you will play a vital part in ensuring a seamless customer experience by addressing inquiries, resolving escalations, scheduling appointments, and driving sales performance. The ideal candidate will possess exceptional communication skills, a passion for customer service, and a proven track record in sales. Key Responsibilities: Customer Support: Respond to customer queries promptly and provide effective resolutions to ensure high customer satisfaction. Escalation Handling: Manage and resolve customer escalations professionally and efficiently. Appointment Coordination: Schedule and coordinate appointments for customers at the nearest store locations. Customer Experience Management: Deliver a smooth and satisfactory customer journey from first contact to post-service follow-up. Sales and Conversion: Demonstrate strong persuasion skills to meet sales targets and promote customer engagement. Team Collaboration: Collaborate with internal teams to ensure the highest standards of service and customer satisfaction. Qualifications & Requirements: Language Proficiency: Fluency in English is mandatory. Additionally, proficiency in at least two to three South Indian languages (e.g., Hindi, Kannada, Telugu, Tamil) is required. Experience: Prior experience in customer service and sales roles is essential. Customer Orientation: Strong interpersonal and problem-solving skills, with the ability to handle challenging customer interactions empathetically. Flexibility: Willingness to work six days a week, including flexible schedules on Sundays. Location: Candidates must be based in Bangalore or be open to relocating. Compensation & Benefits: Salary Range: ₹3 LPA to ₹5 LPA (Based on experience and performance). Incentives: Attractive performance-based incentives. CTC: Final CTC will be communicated upon successful completion of all interview rounds. Working Hours: Day shift: 9 hours per day Flexibility required for Sunday shifts Why Join Us? If you are passionate about delivering outstanding customer experiences, thrive in a dynamic environment, and are eager to grow with a progressive company, we invite you to apply and be a part of our journey at iFix India.