Customer Relationship Officer (CRO)

**Job Description:** Do consumer insights and luxury brands excite you If yes, join Vasundhara Diamond Roof, Hyderabad's premier signature jewellery house with a 28-year legacy of exquisite craftsmanship and trust. Located in Jubilee Hills, the city's luxury retail hub, our boutique serves an elite clientele of HNIs, celebrities, and multi-generational patrons. We blend heritage artisanship with modern retail innovation, offering ethically sourced bespoke jewels and hyper-personalized service. Every piece we sell carries a story, and what keeps customers coming back is not just the jewellery, it's the story behind it. As we invest in data-driven retail and advanced analytics, our Customer Relationship Officers will be key ambassadors, ensuring each high-touch interaction becomes an unforgettable experience. **Role Overview:** As a Customer Relationship Officer (CRO) at Vasundhara Diamond Roof, your role is to build lasting relationships with luxury clients and capture real-time insights during every sale. You will work closely with Retail Sales Officers (RSOs) to welcome customers warmly, document their preferences, and profiles in the CRM system. By maintaining up-to-date client profiles and purchase histories, you enable highly personalized follow-ups and services, turning data into tailored recommendations and loyalty-building experiences. - Welcome and engage customers warmly, understanding their jewellery preferences. - Maintain and update detailed customer profiles and purchase histories to enable personalized service. - Collect insights during each interaction for prompt follow-ups by RSOs, building a seamless client experience. - Drive data-enrichment efforts by accurately logging interactions in the CRM/ERP systems. - Use data-driven insights and analytics to anticipate customer desires, enabling tailored suggestions and meaningful connections. - Ensure strict adherence to store SOPs and brand standards for operational excellence. - Share customer insights with RSOs and colleagues to create bespoke clienteling strategies. - Assist in planning and executing referral programs, festive promotions, and private client events. **Qualification Required:** The ideal candidate for this role at Vasundhara Diamond Roof: - Has a passion for luxury and people, with exceptional communication and interpersonal skills. - Is fluent in Telugu and English to engage comfortably with local VIP clientele. - Is digitally savvy, detail-oriented, and proficient in using CRM/ERP tools. - Maintains a professional presence, is impeccably groomed, and follows SOPs diligently. - Is a team player, proactive, reliable, and collaborative in delivering seamless service. - Encourages women candidates to continue the female-led heritage and values diversity and inclusivity in the workplace. If you are excited about analyzing consumer insights and engaging with exquisite jewellery, come build lasting relationships in an environment where excellence and elegance meet at Vasundhara Diamond Roof. Apply now and be a crucial part of our legacy of excellence.,