Customer Relationship Manager

0 years

0 Lacs

Posted:12 hours ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description (10 Points):

  • Handle 100% inbound voice calls from customers in a professional and courteous manner.
  • Address customer queries, concerns, and service-related requests efficiently.
  • Provide accurate information regarding insurance services and policies as per guidelines.
  • Ensure high levels of customer satisfaction by delivering quality support on every call.
  • Maintain proper documentation and update customer details in the system.
  • Communicate clearly and confidently in Hindi and English.
  • Follow company processes, compliance standards, and call quality parameters.
  • Work collaboratively with team members and supervisors to achieve service goals.
  • Manage call volumes effectively while maintaining service quality standards.
  • Demonstrate a customer-first attitude with a willingness to learn and grow in the role.

Eligibility Criteria:

  • Any Graduate (Mandatory)
  • Hindi & English communication skills required
  • Freshers and experienced candidates welcome
  • Insurance or BPO experience is an added advantage

Salary Package:

  • Freshers: Up to ₹2.5 LPA
  • Experienced: Up to ₹4.0 LPA

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Education:

  • Bachelor's (Required)

Language:

  • English (Required)
  • Hindi (Required)

Location:

  • Navi Mumbai, Maharashtra (Required)

Work Location: In person

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