Posted:1 day ago|
Platform:
Work from Office
Full Time
Role Objective :
Functional /Business Responsibilities:
• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
• Ability to achieve stretched targets and able to manage the organization standards
• Maintain Superior quality service by following organization standards
• Excellent Communication Skills in English & Hindi
• Typing speed of 30 to 40 wpm
• Strong interpersonal, problem-solving skills and verbal and written communication skills
• Flexible with shifts
• Computer literacy
Required Qualification / Experience
• Full Time Graduate / Post Graduate
Reference -
HR Mitali Sugaonkar
Phone no - 8108560526
Email - mitali.sugaonkar@icicilombard.com
ICICI Lombard
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