Customer Relationship Manager

Main job Location: Hyderabad
Working Mode: FulltimeTimings: 9:00am -6:30pm (Monday -Saturday)Package: Negotiable

Qualification:
Bachelors degree in Engineering (Electronics related field) orMBA in Marketing/Operations/International Business with a technical background.

Experience:
5-10 years of experience in Customer Relationship Management / Technical Support / Client Servicing, preferably in Defense, Aerospace, Manufacturing, or High-Tech Electronics industriesProven experience handling customer complaints, technical product demonstrations, and client engagement activities.Exposure to international client interactions, trade expos, and defense exhibitions is highly desirable.

Role Overview:
The Customer Relationship Manager is responsible for overseeing all customer-facing activities, including complaint management, technical support, product demonstrations, and client relationship management. This role acts as a liaison between clients, internal teams, and management to ensure seamless service delivery and drive customer satisfaction.

Key Responsibilities:
Serve as the primary point of contact for customer complaints, ensuring timely resolution and maintaining records.Coordinate with internal teams for spare parts planning, availability, and logistics to ensure timely delivery to client bases.Manage gate passes and approvals by liaising with relevant authorities for smooth operations.Conduct and coordinate product demonstrations (physical, virtual, international) while ensuring technical readiness and facilities.Represent the organization at expos, defense shows, and national-level client events, ensuring seamless execution and client satisfaction.Oversee client interactions during high-visibility events, managing teams, logistics, and resources for successful demos.Maintain and update ALOClient CRM, providing regular service updates and reports to clients and senior management.Ensure efficient installations, training, and certification handovers to clients, while fostering strong, ongoing client relationships.Provide technical support and guidance during installations, troubleshooting issues, and ensuring that all products meet technical specifications before handover to clients.

Note : This positions require traveling across India and abroad as and when needed.
Minimum Service Agreement : 12 Months Service.