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Customer Relationship Manager

Customer Relationship Manager

Sunlight Sports Studio Llp

0 - 3 years

4 - 5 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Communication Skills Project Management Sales And Marketing Customer Centric Collaboration Problem Solving Data Analysis Customer Satisfaction Customer Focus Customer Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sunlight Sports Studio LLP is seeking a dynamic and customer-focused Customer Relationship Manager (CRM) to join our team. The role involves managing customer interactions across live chat, WhatsApp, and phone calls, ensuring excellent customer service, and fostering long-term customer relationships. Key Responsibilities: - Responding promptly and professionally to customer inquiries via live chat, WhatsApp, and phone calls. - Addressing customer concerns and providing solutions to enhance customer satisfaction. - Managing and maintaining accurate customer records and feedback. - Assisting customers with order-related queries, product information, and returns. - Collaborating with internal teams to ensure timely resolution of customer issues. - Proactively engaging with customers to promote loyalty and repeat business. Job Timing: - any 6 days a week, 9:00 AM to 7:00 PM. Requirements: - Proficiency in English (spoken and written). - Knowledge of Hindi is an added advantage. - Excellent communication and interpersonal skills. - Ability to multitask and work efficiently in a fast-paced environment. - Prior experience in customer service or CRM is preferred but not mandatory.

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Sunlight Sports Studio Llp

www.sunlightsportsstudio.com

Sports Media & Event Management

Los Angeles

50 Employees

2 Jobs

Key People

John Doe

CEO
Jane Smith

COO
Mike Lee

CTO

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