Customer Relationship Manager

We’re seeking a detail-oriented and technically skilled CRM Specialist to join our dynamic team.

Responsibilities

• Understanding the commercial operation, challenges, objectives, and daily work of each team; improving their operation and productivity through CRM administration.
• Providing system administration support, especially related to user permissions, custom objects, and workflows.
• Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
• Creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
• Analyzing data to provide insights into the operation, effectiveness, and productivity of each team.
• Working closely with other teams to capture and identify business requirements for CRM implementation.
• Coordinating and supporting integrations with third-party apps, plugins, and tools.
• Assisting in identifying and resolving data anomalies and errors; maintaining a high level of data integrity.
• Supporting the team in daily troubleshooting, bug fixing, and end-user support.
• Creating and maintaining documentation on processes, policies, application configuration, and help-related materials.

Requirements and skills

• Proficiency in Microsoft Office Suite
• Proven ability to administer and configure CRM systems, including custom objects, flows, validation rules, and permissions.
• Familiarity with automating business processes, report and dashboard creation, and data analysis.
• Experience working directly with commercial, financial, and data teams.
• Strong communication and collaboration skills.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Language:

• English, Hindi (Required)

Work Location: In person

Speak with the employer
+91 9330364078Expected Start Date: 01/08/2025