Customer Relationship Manager

Job Description Company Matrimony.com Ltd Department Assisted Services Job Title Executive / Senior Executive Role Relationship Manager / Senior Relationship Manager Location Andheri East, Mumbai (Near Station) Salary Up to n28,500 In-hand + PF + Mediclaim + Gratuity + Performance-based Incentives About Matrimony.com Matrimony.com Ltd is the largest and most trusted matrimony brand in the world with an employee strength of around 4000 associates in India and abroad. The service offerings include matchmaking and marriage-related services through websites, mobile sites, and mobile apps, complemented by 150+ company-owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony, and EliteMatrimony, with over 2.5 million active members. Matrimony.com is ISO 9001:2008 Certified and is expanding into the $54 billion marriage services market. Its current offerings also include MatrimonyDirectory, MatrimonyPhotography, and MatrimonyBazaar. BharatMatrimony also has a strong presence in the USA, Canada, UK, UAE, Singapore, and Malaysia. Department Overview Assisted Services is a personalized matchmaking service offering assistance to busy professionals or people who need guidance in their partner search. We have efficient Relationship Managers who find joy and pride in helping our members find their soulmates. Role Overview The Relationship Manager / Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects into sales, and assisting them in finding suitable partners. This is an inhouse sales & service portfolio role. Key Responsibilities • Understand customer requirements accurately • Help customers find suitable profiles based on their preferences • Deliver quality service to paid members and maintain good rapport with them • Search, screen, shortlist, establish contact, and initiate meetings between members • Create success stories by ensuring customer satisfaction • Manage a set portfolio of customers with consistent follow-ups • Convert prospects into sales (renewals/referrals etc.) Skills & Competencies • Excellent verbal & written communication • Fluency in the regional language • Proactiveness and listening skills • Strong service orientation and integrity • Punctuality and presentation skills • High emotional quotient and persuasion skills • Ability to interact and understand client requirements Education & Experience • Minimum Graduate • Minimum 1 year experience in Service domain and 1 year experience in TeleSales (Calling) • Preference for stable candidates with a consistent work history