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Customer Relationship Manager For A Leading Brand - Bangalore/ Gurgaon

Customer Relationship Manager For A Leading Brand - Bangalore/ Gurgaon

Smart Source

2 - 7 years

4 - 5 Lacs

Bengaluru Gurgaon

Posted:2 months ago| Platform:

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Skills Required

CRM Customer Relationship Sales Feedback Customer Retention Customer Loyalty Reporting Customer Acquisition Customer Engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring A Customer Relationship Manager For A Leading Indoor Amusement Center Location : Gurgaon / Bangalore Work experience : 2+ years Working days : 6 Days (Monday to Saturday) Key Responsibilities: Sales & Partnerships: Initiate and manage tie-ups with schools, corporates, and other institutions to drive bulk bookings and partnerships. Customer Interaction: Be the first point of contact for walk-ins, party clients, and event planners. Handle queries, upsell packages, and ensure a smooth customer journey. Feedback & Escalations: Proactively collect customer feedback, resolve complaints, and ensure high satisfaction scores. Event Management: Coordinate and execute birthday parties, group bookings, and customized events. Loyalty & Retention: Implement and manage customer loyalty programs and post-visit engagement campaigns. Reporting: Maintain and present MIS reports on customer data, bookings, satisfaction metrics, and sales performance. Collaboration: Work closely with the Center Manager and other teams (operations, marketing, floor staff) to deliver exceptional guest experiences. Qualifications: Bachelor's degree in Business, Hospitality, or a related field. Minimum 2 years of experience in a customer-facing role, with at least 1 year in hospitality sales . Strong interpersonal and communication skills (English and Hindi). Working knowledge of CRM systems, Excel, and MIS tools. A proactive and problem-solving attitude with high ownership. Flexibility to work weekends, holidays, and during special events. Interested candidates kindly share their resumes to aditi@smart-source.in Thanks & Regards Aditi Dalal HR Consultant

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Customer Relationship Manager For A Leading Brand - Bangalore/ Gurgaon

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Customer Relationship Manager For A Leading Brand - Bangalore/ Gurgaon

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