Customer Relationship Manager-Female Candidate Preferred

5 - 10 years

6 - 16 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Drive Customer Experience

  • Drive Collections Efficiencies

  • Responsible for reducing customer outstanding

  • Responsible for Process Adherence & Process Audit Scores

  • Customer Query Management by ensuring TATs are met

  • Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins

  • New Process Creation, wherever applicable

  • Coordinates between departments and the customer to resolve customer queries

  • Represents customer queries at the Corporate Office

  • The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s)

Preferred candidate profile

Real Estate Industry is Preferred

Female Candidate are Preferred

Interested Candidates can share the resume on siddharth.agarwal@godrejproperties.com or call me on 70179292627

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Godrej Properties logo
Godrej Properties

Real Estate

Mumbai

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