Customer Relationship Manager (CRM)

Job Description

Job Title: Customer Relationship Management (CRM) Executive Location:Indore, India Salary: ₹15,000 - ₹22,000 per month Experience: Minimum 3 years in Building Material Industry, preferably UPVC Doors and Windows Job Summary: We are seeking a dynamic and experienced Customer Relationship Management (CRM) Executive to join our team in Indore. The ideal candidate will have a strong background in the building material industry, specifically with UPVC doors and windows. This role involves managing and nurturing customer relationships, ensuring high levels of customer satisfaction, and driving sales growth. Key Responsibilities: - Develop and maintain strong relationships with existing and potential customers. - Handle customer inquiries and provide timely solutions to ensure customer satisfaction. - Identify new business opportunities and convert leads into sales. - Coordinate with the sales and marketing teams to achieve business objectives. - Prepare and present regular reports on customer interactions and sales activities. - Monitor market trends and competitor activities to identify business opportunities. - Assist in the development and implementation of customer loyalty programs. - Ensure compliance with company policies and procedures in all customer interactions. Qualifications: - Bachelor’s degree in Business Administration, Marketing, or a related field. - Minimum of 3 years of experience in the building material industry, preferably with UPVC doors and windows. - Proven track record of managing customer relationships and achieving sales targets. - Strong communication, negotiation, and interpersonal skills. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work independently and as part of a team. - Excellent organizational and time management skills. Benefits: - Competitive salary package (₹20,000 - ₹25,000 per month). - Opportunity to work with a leading company in the building material industry. - Professional growth and development opportunities. - Friendly and collaborative work environment. How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience to hr@ventilia.com. Please include "CRM Executive - Indore" in the subject line of your email. We look forward to welcoming a dedicated and experienced professional to our team! Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: total work: 2 years (Required) Work Location: In person